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Terms & Conditions

Last updated: 19/01/2025

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These Terms & Conditions apply to all services provided by Velour Detailing Ltd (“we”, “us”, “our”). By placing a booking and/or receiving services from us, you agree to these terms.

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1. Company Information

Legal Entity: Velour Detailing Ltd
Jurisdiction: United Kingdom
Our services are available within the UK.

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2. Bookings & Payment

  • All bookings must be made and paid for in advance through our online booking system.

  • A booking is only confirmed once full payment is completed.

  • We only accept payment via card through Stripe (via our booking platform).

  • We do not accept cash, bank transfer, PayPal or other payment methods unless stated.

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3. Cancellation & Rescheduling

Cancellation

  • You may cancel a booking with at least 24 hours notice to receive a refund minus a 5% admin fee.

  • Bookings cancelled within 24 hours of the scheduled appointment are non-refundable.

 

Rescheduling

  • You may reschedule a booking free of charge if more than 24 hours notice is provided.

  • Rescheduling within 24 hours is treated as a late cancellation.

 

No Access / No Show

If we arrive on site and:

  • there is no access to the vehicle,

  • no one is present with keys,

  • or it is otherwise impossible to perform the service,

this will be treated as a late cancellation, and no refund will be issued.

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We may wait at our discretion, but no grace period is guaranteed due to scheduling constraints.

 

4. Service Requirements & Access

To provide our services safely and to a high standard, you agree to ensure that:

  1. We can park our service van within 5 metres of your vehicle.

  2. There is adequate space to work around the vehicle.

  3. The vehicle is legally parked.

  4. The vehicle and its doors are accessible (keys may be required).

  5. The working environment does not pose safety risks.

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If these conditions are not met, the booking may be cancelled as a late cancellation.

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5. Weather Conditions

Our services operate in most weather conditions. However:

  • Machine polishing and the Showroom Treatment require dry conditions.

  • If weather prevents polishing, the client may choose to:

    1. Reschedule free of charge, or

    2. Proceed without the machine polishing element (price adjustment may apply).

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We will discuss options with you on the day if needed.

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6. Vehicle Condition & Extra Charges

Our pricing reflects average vehicle conditions. Additional charges may apply for:

  • Excessive pet hair

  • Bodily fluids (e.g. vomit, urine, blood)

  • Excessive dirt or contamination

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These will always be assessed and quoted before starting work.
You may choose to accept the revised price or decline the service.

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7. Vehicle Preparation

Please ensure personal items and valuables are removed prior to our arrival.
We are not responsible for:

  • Loss or damage to personal items left inside the vehicle

  • Items that prevent cleaning or detailing

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8. Photographs & Marketing

We may take before and after photographs for documentation and marketing purposes.
We will not show any personal information, including vehicle registration plates.
If you do not want photos used for marketing, please inform us prior to service.

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9. Limitations, Disclaimers & Liability

Pre-existing Damage

We cannot be held liable for:

  • Pre-existing scratches, dents, chips or defects

  • Electrical or mechanical issues discovered during work

  • Trim pieces, seals or parts that are already loose or weakened

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Polishing & Paintwork

We are not responsible for:

  • Paint that reacts unexpectedly due to age, poor respray, or factory defects

  • Inability to fully remove deep scratches, etching, oxidation, or swirl marks

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Machine polishing improves gloss, but does not guarantee correction of all defects.

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Specialist Surfaces

Vehicles with wraps, PPF, matte finishes or ceramic coatings may be unsuitable for:

  • Polishing

  • Clay bar treatment

  • Sealants

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We will assess suitability before work begins.

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10. Workmanship Guarantee

We guarantee the quality of our workmanship. If you believe something was not completed to standard:

  • You must notify us within 24 hours of service completion.

  • We will arrange to correct the issue at no additional cost.

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After 24 hours, we are not obligated to revisit or correct issues due to contamination, weather, driving, or circumstances beyond our control.

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11. Valuables & Personal Property

We are not responsible for loss or damage to:

  • Valuables left inside the vehicle

  • Loose personal items

  • Accessories or aftermarket devices

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Please remove valuables prior to service.

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12. Marketing & Communication

By making a booking, you agree that we may contact you via email, SMS or phone for:

  • Booking confirmations

  • Appointment reminders

  • Service-related communication

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Marketing communication (newsletters, offers, etc.) requires opt-in consent and can be withdrawn at any time.

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13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

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14. Changes to Terms

We may update or modify these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.

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Contact Information

For questions relating to these Terms, contact:

Email: admin@velourdetailing.co.uk

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